In 2020, global telecom operators are facing challenges related to the new normal. Telecom operators play an important role in team unity by effectively managing the network bandwidth of various connections in residential areas. Since many companies will maintain remote office work in 2021, telecom operators (CSP) can prioritize the most critical business by providing fixed-mobile network integration and setting APP-based strategies, and support working from home and ensure that employees can Intermittent access to the company network.
Operators are also exploring a completely contactless retail model, and are investing heavily in robust solutions to optimize their network utilization and coverage, and to be fully prepared for the constantly innovative service consumption model. Although many markets are still deploying 5G on a large scale, convergence and integration will be the key to new products gaining momentum in 2021. Igor Gorkov, CEO of
Nexign (Russian business support system BSS and IoT platform service provider), outlined five trends that will have a major impact on the telecommunications industry in 2021:
1. The empowerment of 5G for industry
5G technology will solve most of the business cases and open up new revenue opportunities for operators in the growing private network market. Industrial enterprises will evaluate the commercial benefits of 5G networks to meet individual requirements in terms of coverage, bandwidth, latency and reliability. The authorized spectrum and the ability to provide services after the signing of the network contract will give operators a competitive advantage in the vertical field of introducing eSIM (ie baiEmbedded-SIM, embedded SIM card)-based M2M solutions in the field of intelligent manufacturing and transportation.
2. The tangible value of eSIM
Operators will significantly increase their support for eSIM technology. eSIM is still a new thing in consumer phones. It is particularly useful in wearable and smart devices. It provides shared bundles for multiple devices or specific roaming services to increase the sales probability. The development of digital service channels will enable operators to provide digital-first user experience and ensure zero-touch activation during the epidemic. eSIM refers to eSIM card, namely baiEmbedded-SIM, embedded SIM card. What is eSIM? (I.e. baiEmbedded-SIM, embedded SIM card) The eSIM card will directly embed the traditional SIM card into the device chip instead of being added to the device as an independent removable component. The user does not need to insert a physical SIM card, and the user can be more flexible Choose an operator package, or change the operator at any time without unlocking the device or purchasing a new device.
3. Customer care beyond telecommunications services
When Stellar CX (a service of the blockchain company Stellar) becomes a major differentiated product in the highly competitive telecommunications market, CSP is investing to leverage contactless omni-channel service models and use AI-driven tools for automated assistance. Realize the expectations of a new generation of users. Based on the experience during the epidemic, CSP will give priority to enhancing self-service functions to reduce operating costs and reduce customer waiting time. Integration with the national identity management system will facilitate personalized and barrier-free access to smart city services (such as healthcare and education services), thereby enabling society to recover more quickly from the epidemic.
4. Autonomy of operators
Due to the pressure of operational disruption caused by the COVID virus and the security threats that have never disappeared, operators can carefully weigh cloud solutions and local solutions, and pay more attention to planning flexible solutions. No matter which strategy is chosen, CSP is working hard to build in-house expertise to avoid vendors getting into trouble and truly become the owner of their paid solutions, using managed services to handle only specific applications. This is a joint innovation for suppliers to help operators accelerate the introduction of new services into the market.
5. Global dynamics of the market
With the increasing demand for fast-track project resources and providing remaining assets to peers, operators are building market platforms to simplify the lagging procurement process. New industry standards and emerging cross-border cases will push them into a joint platform, which is a gateway to the global market.
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